City of Haines City
  • Police
  • Haines City, FL, USA
  • 10.00
  • Hourly
  • Part Time

****Position open until filled***


The Records Receptionist Part-time is a civilian position under the direction of the Records Supervisor who assists in providing some clerical duties that includes answering the telephone, filling out forms, reporting suspicious activity and behavior to appropriate personnel and maintaining accurate and orderly records files. The most important and essential job function of the position is attitude which includes the following: interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to



  1. Performs assigned duties necessary to support the clerical functions and needs of the Police Department, other City Departments and/or Divisions. Duties include, but are not limited to, manning the City Hall Receptionists area, tking and directing phone calls, assisting visito inquiries, light clerical work, reporting suspicious activity or behavior to appropriate personnel, and logging in and out visitors. 
  2. Performs additional duties as assigned, which may include projects/special assignments; engagements/programs; and attending meetings and/or training.
  1. Required knowledge and experience is normally obtained through the completion of a curriculum resulting in either a High School Diploma or GED, and one (1) to three (3) years proven work related experience is required.
  2. Prior receptionist or call center experience is preferred.
  3. Must possess good oral and written communication skills, with the ability to communicate tactfully, clearly and impartially; duties include speaking with customers who requires the ability to communicate and
  4. present oneself in a professional manner; must have the ability to follow oral/written directions. Must have the ability to make sound decisions, problem solve, organize thoughts and reason logically. Requires the ability to read, comprehend, interpret, analyze, and practically apply agency directives, reports, memorandums, and policies and procedures. Must be able to follow oral and written directions; must be able to successfully maintain/work with confidential information.
  5. Individual must be able to work under short time constraints, and the pressures of a fast paced work environment meeting established timelines/deadlines. Requires the ability to work independently, prioritize work, maintain self-discipline, problem solve, multi-task, communicate effectively/tactfully/impartially, concentrate, comprehend, reason logically, organize thoughts, and analyze data. Individual must maintain knowledge of community referral services, available resources, and current events. The position requires self-discipline, and organizational skills.
  6. Must be able to establish and maintain effective working and professional relationships with City and other public employees/officials, Department members, legal professionals, and the general public. The position requires the ability to communicate effectively and have interpersonal, public relations, problem solving/stress management and self-discipline skills.
  7. Must maintain and exercise ethnic/cultural awareness, and be familiar with the Department's service area. Individual must be able to perform basic mathematical equations necessary to perform tasks such as payroll, compilation, keyboarding, computer, organizational, decision making, and accounting skillsets. Individual must be able to compose notices, reports, forms/logs, memorandums, correspondence and have knowledge of basic grammar, proper spelling, and punctuation.
  8. Must be able to demonstrate acceptable reading comprehension and interpreting abilities use various software applications such as Microsoft Office (e.g. Word); Power DMS, and IWORQ-code enforcement program. Individual has the ability to use a calculator, telephone, copier, facsimile, and scanner. Must be able to scan and extrapolate data and operate audio/visual equipment.
  • Must possess a valid Florida Class E driver license, and be able to operate a motor vehicle.
  • Must pass applicable post offer pre-employment testing and background and credit check selection process requirements.
This position may be required to report for work when a declaration of emergency has been declared in Polk County
City of Haines City
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